DELIVERIES

For home deliveries, a person must be present during the day at the delivery location (with identification), otherwise the costs of the new delivery are the responsibility of the customer.

Delivery is made either by direct delivery of the product to the buyer, or by simple notice of availability.
Delivery times are indicated for informational purposes only and cannot give rise, on the part of the buyer, to the cancellation of the order or to a request for damages in the event of delay due to any event. If in doubt, the customer can inquire before placing the order with the company.
In the case of delivery by a carrier, or any authorized person, it is up to the customer to check the contents of the packages received. The customer will take the time necessary for verification purposes at the time of delivery. The recipient must mention any anomaly on the delivery slip. Upon delivery, he must check the packages in detail, both inside (package contents) and the exterior appearance (damaged cardboard).
The products travel at the risk of the buyer who is responsible, in the event of damage or missing items, for making any necessary findings and confirming his reservations by extrajudicial act or by registered letter with acknowledgment of receipt to www.nunamae .com within three days of receipt of the items.
The customer acknowledges that the company may make partial deliveries in the event of stock shortages on certain references.
The company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the order unless a significant rectification of the prices was due to a variation in price. one of our suppliers in which case we may cancel said order without compensation.
The products are shipped at the normal rate, generally a delivery time of 8/14 working days from the time the package is sent. The package is sent within 3 working days, following confirmation of the order.

We ask for your telephone number when ordering so that we can quickly contact you in the event of a delivery or order problem.

RETURNS

We only accept returns within 14 days of receiving the order.

NUNAMAE is not responsible for shipping costs incurred when returning a product for exchange. These costs are the responsibility of the customer. Returning the product will be the responsibility of the customer, and will only be refunded if the return is our responsibility (i.e. a defective product).

The refund of the amount paid by the customer will only be made after confirmation of the status of the products and will always use the same route for which the payment was made. If paying by PayPal or credit card, the refund will be credited to your PayPal account or card and will be available immediately.

Products to be exchanged must be returned in perfect condition. NUNAMAE products must not have been used, handled or washed. Only products returned with the original packaging, fully intact and the original labels on each product will be accepted.
Exchanges can be made to the following address:
Sales.nunamae@gmail.com

Regarding items ordered to measure, there are no returns or exchanges possible.

For any additional questions you can contact us by email via sales.nunamae@gmail.com